.........Is "The Customer" always right?
In general I would agree, but I'm being told more and more that if it puts a strain on the business,
then the customer isn't necessarily right!
Mmmmmmmmmmm???!!!
| Richard Hawley http://www.richardhawleyforum.co.uk/ |
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| More of a question than a rant.......... http://www.richardhawleyforum.co.uk/viewtopic.php?f=12&t=32096 |
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| Author: | Egg [ Thu Apr 17, 2014 10:55 am ] |
| Post subject: | More of a question than a rant.......... |
.........Is "The Customer" always right? In general I would agree, but I'm being told more and more that if it puts a strain on the business, then the customer isn't necessarily right! Mmmmmmmmmmm???!!!
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| Author: | Dawoodcock [ Thu Apr 17, 2014 6:29 pm ] |
| Post subject: | Re: More of a question than a rant.......... |
It's an old saying which I believe Selfridge started. Customer is definitely NOT always right and has no foundation in law although a lot of customers think it has. |
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| Author: | Alan Noir [ Tue May 20, 2014 1:31 pm ] |
| Post subject: | Re: More of a question than a rant.......... |
The customer is rarely right! Although to be honest it's seldom worth the hassle pointing this out. The amount of managers I've seen who lose customers for life over petty squabbles is amazing. |
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