Richard Hawley

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PostPosted: Thu Apr 17, 2014 10:55 am 
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Hawleytastic!
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Joined: Thu Aug 05, 2010 5:55 pm
Posts: 1798
Location: South, North, now West Yorkshire.
.........Is "The Customer" always right?

In general I would agree, but I'm being told more and more that if it puts a strain on the business,
then the customer isn't necessarily right!

Mmmmmmmmmmm???!!! :?


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PostPosted: Thu Apr 17, 2014 6:29 pm 
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Joined: Tue Sep 06, 2005 6:10 pm
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Location: Usually to be found at a computer
It's an old saying which I believe Selfridge started. Customer is definitely NOT always right and has no foundation in law although a lot of customers think it has.

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PostPosted: Tue May 20, 2014 1:31 pm 
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Hawleytastic!
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The customer is rarely right! Although to be honest it's seldom worth the hassle pointing this out. The amount of managers I've seen who lose customers for life over petty squabbles is amazing.

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