Their answer is that as they view this as compensation, and as the claim was not submitted till after 1 December they will only reimburse 15%.
I don't have a note of the date they visited our building and spoke to a resident about this, the first definite date I can quote back at them was 30 November when I mailed the people who fitted the pump asking for a copy of the invoice - this was no more than 4 or 5 days after I was told about it and began looking through masses of paperwork trying to find the invoice.
The person they originally spoke to was advised we had to submit the claim before the end of December.
Just peed of that Thames Water walk all over us - when they originally wanted the work done they gave us 30 days notice that we had to replace our pumps or we would have no water supply. No time to obtain comparative quotes or hold meetings with residents to discuss what was major expenditure.
Under current leasehold law it would have been impossible to facilitate this within 30 days.
It's £100, only £3.44 of that is my money but it's the principle - and that £100 would have paid for a days decorating work to sort out some of the nastier areas of our block of flats.
_________________
There's a raven in the distance, his inscription's all around you, you can't hide
https://www.facebook.com/LiamMcKaheyandtheBodieshttps://cousteaux.com/music